Assessing the Effects of New Primate Exhibits on Zoo Visitors' Attitudes and Perceptions by Using Three Different Assessment Methods

ABSTRACT

Using three different methods, this study investigated how zoo visitors behaved in response to both old and new exhibits of four nonhuman primate species and how they perceived these primates. On-site observations showed that zoo visitors were more likely to stop in front of new exhibits and spend more time viewing new exhibits compared with old exhibits. Response to an on-site questionnaire also showed that zoo visitors perceived primates in the new exhibits more positively than the same animals in the old exhibits. The results from these two types of local assessment indicate that the attractiveness and holding power of the new exhibits was greater than that of the old. However, the results of a questionnaire given to zoo visitors on leaving the zoo showed that the preference ranks of the visitors for the four primate species did not increase after the new exhibits were established, indicating that the new exhibits did not change the zoo visitors' perception of primates relative to other zoo animals. Using all three assessment methods appears to be of considerable value for the assessment of visitors' perceptions towards new exhibits in terms of both the immediate locality and the zoo as a whole.     

A Case for a Naturalistic Perspective: Response to Lawrence and Bekoff

ABSTRACT

We evaluated three forms of primate free-ranging displays at Singapore Zoo, each with varying restrictions on ranging area and freedom for the primates, as well as visitor proximity. The cotton-top tamarin (Saguinus oedipus), the white-faced saki (Pithecia pithecia), and the orangutan (Pongo pygmaeus) displays illustrated differences in primate visibility to visitors, visitor–primate proximity, frequency of visitor–primate interactions, visitor crowd size, and responses. Amongst the three free-ranging displays, the cotton-top tamarins offered the highest visibility, closest proximity between visitors and primates, highest interaction levels, and attracted the largest crowds. However, undesirable interactions occurred most between the cotton-top tamarins and visitors. We found consistently positive visitor perceptions (total n = 464) of all three primate displays in terms of visitor enjoyment (> 95%); naturalistic zoo experience (> 95%); learning experience (> 90%); and the promotion of good welfare (> 90%). Increasingly naturalistic displays of animals in zoos through the free-ranging of animals can have considerable benefits for both zoo visitors as well as animals, and is a display concept that deserves implementation on a wider scale. Design and implementation of such displays should, however, achieve a balance to maximise display value and animal welfare while curtailing the effects of undesirable human–primate interactions through the restriction of visitor–primate proximity.     

Visitor Behaviors and Perceptions of Jaguar Activities

ABSTRACT

Zoo animals serve an important function in helping educate the public about their conservation needs. Despite this important function, little is understood about how visitors perceive different zoo exhibits and the animals that reside within them. In the present study, the behaviors displayed by two jaguars located at the Woodland Park Zoo were correlated with visitor behaviors and perceptions. Overall, visitors perceived their enjoyment to be lower when a jaguar was out of sight and rated the behavioral welfare of the jaguar to be lower when it was engaged in stereotypic behaviors. In addition, visitors who described a jaguar's behavior as stereotypic were significantly more likely to give lower ratings than those who perceived the jaguar to be active. It is suggested that by understanding how visitors perceive exhibited animals, zoos can address these perceptions in order to create more positive experiences for their visitors.     

The gap in technology for visitor experience in a zoo: A case study in Indonesia

Technology has routinely been used in zoos to enhance the visitor experience, for public education and for conservation awareness. However, studies into technology-aided exhibits in zoos have thus far been limited to zoos in western society. This article reports on an Indonesian zoo deploying new technology in its exhibits and how visitors interacted with these exhibits. A case study guided both an investigation of the visitors' technology usage of zoo exhibits and zoo implementation of technological processes. Interviews with visitors, zoo staff, and managers were conducted and analyzed and these were supplemented with on-site observations. The results indicated that the majority of zoo visitors did not use the technological applications provided by the zoo. In addition, there was found to be a significant lack of staff engagement in the consultation, design, implementation, and maintenance of the technology. Correlations were found between visitors' level of technology usage, their reading of signage, their day-to-day technology usage, and their conservation knowledge. The findings suggest that an understanding of visitor' behavior, active staff engagement in the development and implementation of new technology, in addition to emotion-inducing interpretation, and purposefully guided interactions, could increase the use of technology at a zoo and thus enhance positive visitor engagement, ultimately resulting in heightened educational as well as conservational outcomes.     

Feeding live prey to zoo animals: response of zoo visitors in Switzerland

In summer 2007, with the help of a written questionnaire, the attitudes of more than 400 visitors to the zoological garden of Zurich, Switzerland, toward the idea of feeding live insects to lizards, live fish to otters, and live rabbits to tigers were investigated. The majority of Swiss zoo visitors agreed with the idea of feeding live prey (invertebrates and vertebrates) to zoo animals, both off‐ and on‐exhibit, except in the case of feeding live rabbits to tigers on‐exhibit. Women and frequent visitors of the zoo disagreed more often with the on‐exhibit feeding of live rabbits to tigers. Study participants with a higher level of education were more likely to agree with the idea of feeding live invertebrates and vertebrates to zoo animals off‐exhibit. In comparison to an earlier study undertaken in Scotland, zoo visitors in Switzerland were more often in favor of the live feeding of vertebrates. Feeding live prey can counter the loss of hunting skills of carnivores and improve the animals' well‐being. However, feeding enrichments have to strike a balance between optimal living conditions of animals and the quality of visitor experience. Our results show that such a balance can be found, especially when live feeding of mammals is carried out off‐exhibit. A good interpretation of food enrichment might help zoos to win more support for the issue, and for re‐introduction programs and conservation. Zoo Biol 29:344–350, 2010. © 2009 Wiley‐Liss, Inc.     

Postoccupancy evaluation of staff,visitors, and three species of animals in a zoo setting

Postoccupancy evaluation (POE) was used to assess newly constructed zoo exhibits from the perspective of three user groups: zoo staff, zoo visitors, and the animals. Staff represents a generally understudied user group in zoo-based POEs. We asked staff to rate the animals' space, the visitors' space, and the staff's space at previous and new exhibits. We also compared zoo visitors' ratings of the animals' behavior and environments, overall exhibit impressions, and the time visitors spent viewing previous and new exhibits. Lastly, we compared activity and space use of a Komodo dragon (Varanus komodoensis), two red pandas (Ailurus fulgens), and one rhinoceros (Rhinoceros unicornis) in their previous and new exhibits. Staff rated animal, visitor, and staff areas higher at the new exhibits compared to the previous exhibits. Visitors also rated several factors higher and spent more time at the new exhibits. The most naturalistic exhibit received the most favorable ratings in all categories and animal activity increased visitor stay time. We found that red pandas were less active in their new exhibit, and the Komodo dragon and rhino showed no difference in activity. The red pandas and the Komodo dragon used more available space in their new exhibits; however, we recommend using Electivity index to examine resource preferences for these species, whose enclosure use has been less studied than large mammals. We emphasize the importance of including staff in zoo-based POE, make other recommendations for future POE studies, and discuss various factors that could have influenced our results.     

The development of an operant conditioning training program for new world primates at the Bronx Zoo

This article describes the development of an operant conditioning training program for 17 species of New World primates at the Bronx Zoo. To apply less invasive techniques to husbandry protocols, the study introduced behaviors-hand feeding, syringe feeding, targeting, scale and crate training, and transponder reading-for formal training to 86 callitrichids and small-bodied cebids housed in 26 social groups. Individual responses to training varied greatly, but general patterns were noted among species. With the exception of lion tamarins, tamarins responded more rapidly than marmosets, Bolivian gray titi monkeys, and pale-headed saki monkeys in approaching trainers and learning behaviors. Marmosets, in comparison to most tamarins, had longer attention spans. This meant that fewer, lengthier sessions were productive whereas shorter, more frequent sessions were most successful for tamarins. Among the cebids, pale-headed saki monkeys needed relatively few sessions to perform basic and advanced behaviors whereas Bolivian gray titi monkeys were less responsive and progressed at a deliberate pace. Marked changes in the animals' behavior during daily husbandry procedures, their voluntary participation in training activities, and the disappearance of aggressive threats toward care staff indicated that training reduced stress and improved the welfare of the animals. During daily training displays, zoo visitors experienced interactive animals while learning the importance of low-stress animal husbandry.     

Activity budget and spatial distribution of Bennett's wallabies (Macropus rufogriseus) in open versus closed exhibit designs

Although many studies investigating the impacts of zoo exhibit designs on captive animals exist, none have been performed on how they influence the behavior and welfare of captive Bennett's wallabies (Macropus rufogriseus). Here, we assess the impact of exhibit design on the activity budget and spatial distribution of Bennett's wallabies. We compared animal behavior in two open exhibits (i.e. physical interaction between animals and visitors permitted) to two closed exhibits (i.e. physical interaction between animals and visitors prohibited). Behavioral data were collected using focal sampling, and spatial distribution was recorded on exhibit maps at regular time intervals. We found a significant increase in feeding and interactive behaviors in closed exhibits in comparison to open exhibits. However, other behaviors such as resting, locomotion, and vigilance did not vary with design. Functional use of space was similar between both designs; however, the effect of habituation may be relevant to consider in future studies. Although some support for visitor effects were present, our study provided no evidence for strong impacts of exhibit design on Bennett's wallaby welfare. Our study emphasizes the need for additional research into the impacts of how zoo environments affect Bennett's wallaby behavior and welfare.     

Reduction of passive extension and radiographic evidence of degenerative knee joint diseases in cage-raised and free-ranging aged rhesus monkeys (Macaca mulatta)

The knee joints of aged (greater than or equal to 15 years) rhesus macaques raised and maintained in individual cages were compared with those of formerly free-ranging monkeys using radiographs and measures of passive joint flexion and extension. Free-ranging monkeys had a significantly higher prevalence (p less than 0.01) and severity (p less than 0.0003) of degenerative joint diseases (osteoarthritis and/or pseudogout) based on radiographic findings and significantly (p less than 0.02) more restricted passive knee joint extension than caged animals of the same age.     

Design and perception: Making the zoo experience real

The purpose of this paper is to encourage the application of theories of human behavior to zoo design so that zoo visitors are environmentally predisposed to learn from and enjoy what they experience. The ultimate goal is to increase public awareness and appreciation of the importance of habitat and its protection to wildlife conservation and to present zoo animals in such a way that their reason for being and rights to existence are intuitively self-evident to viewers. Many of the concepts and guidelines presented appear to be suitable subjects of behavioral research, whose findings would assist designers and other zoo professionals in continued improvement of the zoo visitor's experience.     

动物园展馆评估系统的建立及应用

在全面阐述动物园展馆评估方法的基础上,建立了从游客、动物和员工三个角度评估展馆的新的指标体系,并在搬迁前哈尔滨动物园的象馆、猩猩馆和水禽馆应用了该方法。评估结果显示：象馆的综合评估总分为84．1分,水禽馆为83．5分,猩猩馆为58．8分。象馆和水禽馆的总体使用效果稍好,而猩猩馆在平面布局、通风、采光和排水设施等方面存在问题,未能很好地吸引游客、保障动物健康和方便员工操作。最后针对评估结果提出了新展馆设计的几点建议。     

Visitor interest in zoo animals and the implications for collection planning and zoo education programmes

As zoos have sought to further their conservation missions, they have become powerful providers of environmental education. Outside of “formal” education initiatives, such as those designed for school and other organized groups, or structured public talks programmes, much of the learning potential that the zoo has to offer is around the viewing of animals and the response of visitors to them. In this, zoo learning is a very personal construct, develops from the previous knowledge, and experiences and motivations of each individual. In this article, we make the assertion that learning potential, although difficult to quantify, is very much related to the attractiveness of animal species and the interest that visitors show in them. Using standard behaviorist measures of attraction and interest (the proportion of visitors that stop and for how long), we analyzed the relative interest in 40 zoo species held in a modern UK zoo and the variables that are significant in predicting that popularity. Further to this, the suggestion is made that the zoo collection planning process could use such information to make more informed decisions about which species should be housed for their educational value. Taxonomic grouping was found to be the most significant predictor of visitor interest—that is, visitors were far more interested in mammals than any other group—although body size (length), increasing animal activity and whether the species was the primary or “flagship” species in an exhibit or not, were all found to have a significant bearing on visitor interest. Zoo Biol 29:715–731, 2010. © 2010 Wiley‐Liss, Inc.     

Influence of age,sex, and caging on joint mobility in the patas monkey (Erythrocebus patas)

Normal range of joint mobility in the extremities of the patas monkey, Erythrocebus patas, was established for a free-ranging colony of 64 animals at La Parguera, Puerto Rico (Caribbean Primate Research Center). Eighty-five animals that had been caged (30″ × 30″ cages) for up to 5 years were used for comparison. Passive joint mobility of anesthetized animals was measured with a goniometer. Nine parameters (five on the forelimb and four on the hindlimb) were measured on each animal. The data were sorted into subsets according to the animal's age, sex, place of birth, and type of confinement, if any. The number of animals in each subset was recorded and the mean (in degrees) and standard deviation for each parameter were calculated. A P?0.05 on two-tailed Student's t-tests was considered significant. Comparisons between free-ranging males and females showed significant differences in one or two parameters for all age groups. A cross-sectional sample of free-ranging animals of both sexes showed that significant changes in joint mobility occurred only in the first 18 months of life. Joint mobility of all caged animals, however, was highly variable, and even between the more mature animals there were significant differences in several parameters. Almost all comparisons of subsets of the same age and sex showed significant differences between caged and free-ranging animals in at least one parameter. When the caged animals were laboratory-born, however, these differences were significant in five out of nine parameters. The results suggest that, although caging itself affects joint mobility, the age of first confinement may have an even greater effect than the length of the confinement.     

Technology at the Zoo: The Influence of a Touchscreen Computer on Orangutans and Zoo Visitors

A computer‐controlled touchscreen apparatus (hereafter referred to as “touchscreen”) in the orangutan exhibit at Zoo Atlanta provides enrichment to the animals and allows cognitive research to take place on exhibit. This study investigated the impact of the touchscreen on orangutan behavior and visibility, as well as its impact on zoo visitors. Despite previous research suggesting that providing a single computer system may negatively affect orangutan behavior, there was not a significant increase in aggression, stereotypic, or distress‐related behaviors following the activation of the on‐exhibit touchscreen. We also investigated the possibility that zoo visitors may be negatively affected by technology because it deviates from naturalism. However, we did not find a change in stay time or overall experience rating when the computer was turned on. This research was the first to assess visitor attitudes toward technology at the zoo, and we found that visitors report highly positive attitudes about technology for both animals and visitors. If subjects visited the exhibit when the computer was turned on, they more strongly agreed that orangutans benefit from interacting with computerized enrichment. This study is the first investigation of an on‐exhibit touchscreen in group‐housed apes; our findings of no negative effects on the animals or zoo visitors and positive attitudes toward technology suggest a significant value of this practice. Zoo Biol 31:27;–39, 2012. © 2011 Wiley Periodicals, Inc.     

Siamangs (Hylobates syndactylus) and White-Cheeked Gibbons (Hylobates leucogenys) Show Few Behavioral Differences Related to Zoo Attendance

The effect of visitors on behavior and welfare of nonhuman animals in the zoo has been an active research topic during the last few decades. Although research has variously shown negative or positive impacts of zoo visitors on animals in captivity, previous primate research at Disney's Animal Kingdom® suggests the importance of visual barriers in allowing animals to cope with large crowds. Examining this further, this study monitored the behavior of white-cheeked gibbons (Hylobates leucogenys) and siamangs (Hylobates syndactylus) in large, open exhibits. Behavioral data showed rates of social behavior and percentage of time engaged in solitary behavior did not differ between low and high visitor-attendance days. Both gibbons and siamangs spent more time in areas away from the public on high attendance days. Supporting previous findings, results imply visual barriers and ability to retreat from crowds may have provided these animals with choice and minimized potential negative visitor impact. Future research should focus on the relationship between attendance and actual crowds at exhibits; it should utilize multi-institutional methodologies to control for variance and look for individual and demographic differences between individuals.     

Behavioral effects of introducing pied tamarin (Saguinus bicolor) to black howler monkey (Alouatta caraya) and white-faced saki (Pithecia pithecia) in a zoological park

Mixed-species primate exhibits are becoming more common in zoological parks as a means to display a diverse array of animals both more naturalistically and with more economy of space. Here, we describe behavioral changes during the introduction process of a pair of pied tamarins (Saguinus bicolor) to an established group of black howler monkeys (Allouatta caraya) and white-faced saki monkeys (Pithecia pithecia). Data were collected during six phases, representing introductions among the various species and to exhibit space and off-exhibit holding. The pied tamarins were consistently the most active of the three species. Although activity levels of the howler and saki monkeys remained constant throughout, that of the tamarins declined as the introduction progressed. Several episodes of aggression between the tamarins and the sakis were observed, but did not coincide with patterns predicted by previous intra-specific introductions. The three-species mix remained stable for several months; however, escalating aggression ultimately led to the removal of the sakis from the mixed-species exhibit. Despite our mixed results, we contend that only through continued trials, coupled with careful and systematic monitoring, can we ultimately identify stable mixes of species.     

Visitor behavior in the National Zoo's reptile house

Visitor behavior was evaluated in the National Zoo's reptile house. Nearly 600 visitors were tracked; time spent in the house and time spent looking at exhibits were noted. These parameters were investigated by sex, age, and type of visitor grouping. The most looked-at exhibits were determined. For 573 visitors, the mean time in the reptile house was 14.7 minutes. Only about 8 minutes was spent looking at exhibits, and this time was strikingly similar for age, sex, and group type. Time spent looking at exhibits was negatively correlated with visitor density. Amphibians and lizards were looked at for less time than snakes and turtles. Crocodilians were looked at longer than the other taxonomic groups, while larger animals in all groups were looked at longer than smaller ones. This study and other similar studies imply that the public does not respond to exhibits with the expected interest and enthusiasm. It is hoped that with a better understanding of the public through research, zoo staff can improve visitor interest in the exhibits.     

Evaluation of Factors Affecting Emotional Responses in Zoo Visitors and the Impact of Emotion on Conservation Mindedness

Creating experiences for visitors that increase their biological knowledge and inspire conservation mindedness is a critical task for zoos and aquariums. A growing body of literature suggests that emotional stimulation is affected by characteristics of both the visitor and the visitor's experiences and is important for learning and inspiring pro-environmental sentiment. In this study we explored relationships between emotional experience, the factors that influence it, visitors' predispositions toward nature, and their reports of conservation mindedness after viewing three carnivore exhibits at the Bronx Zoo, USA. We surveyed visitors after they viewed tigers, African wild dogs, and spotted hyenas during baseline conditions or when the animals were given environmental enrichment to stimulate natural behavior and activity. We asked visitors to report their predispositions toward nature, the extent of positive emotional experiences they had while viewing the animals, and how the experience affected their conservation mindedness. Environmental enrichment significantly increased animal behavioral diversity, particularly for African wild dogs, and contributed to visitors reporting having had an up-close encounter with the animals, both of which affected the strength of positive emotional experiences at the exhibits. The extent of eye contact with the animal and the animal species also significantly affected emotional responses. Women reported stronger emotional experiences than men, however younger adults did not experience stronger positive emotional responses than older participants. Visitors' predispositions toward nature and emotional responses were significantly correlated. Strong predispositions toward nature and emotional experiences produced significantly stronger reports of conservation mindedness in visitors as a result of their experience at the exhibit. These findings have implications for animal husbandry, exhibit design, education, and outreach efforts for zoos.     

Relationships between exhibit naturalism,animal visibility and visitor interest in a Chinese Zoo

Efforts to meet the welfare needs of captive animals (such as the provision of environmental enrichment and naturalistic furnishings) often compromise visitors’ needs (naturalistic exhibits often decrease the visibility of animals on display even though visitors pay to view them). The literature offers different predictions about how zoo visitors respond to decreased animal visibility in naturalistic exhibits but they require further evaluation. Further, visitor research is currently confined to Europe and America and studies outside these areas are limited. This paper investigates the relationships between exhibit naturalism, animal visibility and visitor interest in a Chinese Zoo. Visitor interest was observed at both naturalistic and barren exhibit designs. The study showed that the influence of animal presence on visitor behaviours was similar at both exhibit designs. Further, visitor interest was not compromised at the naturalistic exhibit when animals were not visible. The results demonstrate that the needs of animals and visitors can be balanced at naturalistic exhibits and support the transformation of exhibits to those representing naturalistic environments.     

Passive joint mobility in patas monkeys (Erythrocebus patas): rehabilitation of caged animals after release into a free-ranging environment

A previous study of passive joint mobility in patas monkeys (Erythrocebus patas) showed that laboratory-caged animals had significantly greater mobility in most joints than age/sex matched free-ranging monkeys. Passive joint mobility on 27 of the same animals was measured 6 months after the caged animals were released onto a 40-hectare island. The results show that within 6 months of becoming free-ranging, typical passive joint mobility is restored. Thus, although caging directly affects measurements of morphologically-determined features in patas monkeys, confinement itself does not necessarily prevent rehabilitation if the immature monkeys are released into a free-ranging environment.