北京市市属医院患者满意度评价的探索及实践

患者满意度测评是评价医疗服务质量与医护人员工作绩效的有力工具。随着医改的深入,为科学评价新医改前期实施成效,北京市医院管理局制定医院患者满意度评价方案,并且积极推动评价方案的实施。实施结果显示,患者满意度评价对于指导医院改进,完善服务,构建和谐医患关系有重要的现实意义。

Exploration and Practice of Patient Satisfaction Evaluation in Beijing Municipal Hospitals

Patient satisfaction evaluation is an important instrument in assessing medical service quality and performance management. To evaluate the effect of medical reform, Beijing Municipal Administration of Hospitals formulates and implements the patient satisfaction evaluation program. The implementation shows that this patient satisfaction evaluation program has important practical significance on guiding hospital development and service improvement and on the construction of harmonious doctor-patient relationship.