医院门诊自助服务系统使用率的多因素分析

目的 探索医院门诊一站式自助服务系统在不同干预措施下的使用情况和使用患者的反馈。方法 2015年1—12月通过对门诊进行未干预、3种单独干预各1月、两种较强联合干预和全线干预后,计算自助服务系统的使用人次和使用人次占比,之后对患者进行问卷随访,比较患者的满意度、机器正常运行率和节省的时间。结果 在入口处设置醒目标识提示自助服务系统,多途径宣传一站式服务并且在自助机旁配备充足的指导人员的自助服务系统使用率相对最高。结论 自助服务系统使用率的提升不仅需要多途径、多层次,还需要门诊管理者在必要的时机进行适当的策略调整以取得有效模式来配合门诊运转。

     

急性缺血性脑卒中临床路径管理模式的优化及实践

目的 评价优化后急性缺血性脑卒中临床路径管理模式的优越性。方法 随机选取医院实施急性缺血性脑卒中治疗临床路径管理优化前后收治的急性脑梗死患者各200例,采用回顾性分析比较各组患者的相关指标。结果 路径优化管理后,患者诊疗等待时间缩短,疾病规范诊疗比率进一步提高,医护工作量大大减少,患者满意度进一步提高。结论 实施临床路径能够改善医疗质量,更好地利用医疗资源。临床路径优化后医疗质量进一步提高。     

门诊患者医疗服务感受度影响因素研究

??????? 目的 了解门诊患者对就医服务感受度影响因素,以期提高患者满意度。 方法 现场问卷调查法、专家访谈法。 结果 患者在门诊过程中最为关注的就诊流程、等候时间、就医环境、医德医风四个因素,非常看重医护人员服务规范,服务流程便捷流畅。病情不同患者对等候时间要求不同,对医院熟悉程度与就诊环境感受度不同。结论 在门诊服务中为患者提供便捷流畅、规范化的服务,同时应注重患者的不同服务需求。     

基于患者体验的医疗服务质量关键指标体系构建

??????? 目的 初步构建基于“患者体验”的医疗服务质量关键指标体系。方法 通过检索国内外相关文献,构建指标体系框架和专家咨询表并进行2轮专家咨询,确定了基于“患者体验”的医疗服务质量关键指标体系。结果 构建基于“患者体验”的医疗服务质量关键指标体系,一级指标有有形性、可靠性、反应性、保证性、关怀性和连续性6个,二级指标28个,三级指标83个。结论 基于患者体验的医疗服务质量关键指标体系具有很强的实用性,为患者体验量表开发奠定基础。研究结果对于改进我国医疗服务质量评价手段和策略具有重要意义。     

病种质量管理方式探讨 ——以剖宫产为例

目的 以剖宫产为例研究病种管理方式,探讨病种纳入标准。方法 采用统计学分析法,对不同指征剖宫产按照住院天数、住院费用进行分组,并对其住院费用的影响因素进行分析。结果 5组不同指征剖宫产数据根据住院费用指标可分为3组,按照住院天数指标分类则可归纳为2组,并且经分析发现,影响不同指征剖宫产术住院总费用的因素主要为药费、住院天数。结论 可以依据医疗资源消耗的相似性制定病种纳入标准,扩大病种质量控制体系范围;此外,通过控制关键影响因素来加强病种质量管理,降低患者医疗费用。     

教学医院急诊日夜就诊病例分析

目的 探讨急诊就诊患者在不同时段的就诊规律,为急诊科管理提供依据。方法 收集门急诊就诊信息系统2009年10月1日—2010年4月30日急诊病例资料。采用多阶段随机抽样方法,共抽取7 634份急诊病例资料。结果 急诊患者中男性多于女性,急诊儿科中位年龄3岁,急诊内科、急诊外科中位年龄32岁。就诊科别以急诊儿科患者占多数。费用类别以自费患者为主。16：00—<00：00时上夜班为就诊高峰时段,在高峰时段,急诊儿科、医疗保险患者增加较明显,但疾病轻重分级以4级及5级轻症病例为主。结论 在就诊高峰时段,要相应调整排班,加强导诊和分诊,可缓解急诊科拥挤现象。学科建设中要加强急诊儿科医师的培养。     

住院病人对医疗机构的评价及影响患者不满意的因素分析

目的 了解住院病人的看法,为提高患者满意度,促进医患和谐提供参考。方法 利用2008年第4次国家卫生服务调查的数据,用描述性方法和Logistic回归,分析住院病人对所住医院的评价以及影响住院病人不满意的因素。结果 一半以上的住院病人比较满意。费用高、设备差、手续繁琐、态度差是最不满意的4个方面。收入、住院时间、自费高低等因素会影响患者满意。 结论 提高住院患者满意度,改善医患关系需要医、患、政府三方共同努力。     

实施“优质护理服务示范工程”的实践探讨

目的 探讨“优质护理服务示范工程”的实施及影响。方法 树立“优质护理服务示范工程”护理服务文化理念,制定“优质护理服务示范工程”护理服务标准及实施方法。结果 提高了病人满意度及护理工作质量、健康教育覆盖率及合格率,增进护患感情。结论 开展“优质护理服务示范工程”, 能提高护理质量, 确保护理安全,能扩大医院的知名度, 提升护理服务的品牌。     

预约挂号爽约病人情况调查与对策探讨

目的 了解爽约人群的特点,分析爽约的原因,提出改进措施,提高预约诊疗服务质量。方法 通过立意抽样的方法,采用自行设计的问卷对2009年10—12月有爽约行为的人进行电话调查。 结果 爽约人群以上班族为主,且以本市居民为主,主要原因是因交通受阻。结论 建议加大社会宣传力度,增加预约者取号提示,增设退号专线方便退号,缩短爽约者预约卡停用时间等措施,降低爽约率,提高预约诊疗服务品质。     

冠心病介入术后临床随访体系的构建及应用

??????? 目的 构建冠心病介入术后临床随访体系。方法 通过组建结构合理的随访队伍、构建随访中心信息数字化平台等收集整理、建立健全经皮冠状动脉介入术后患者的随访档案,并进行术后随访。结果 成功建立了运用中心医疗数字化平台、影像数据收集与分析系统和介入治疗管理系统相结合的冠心病介入术后临床随访体系。结论 构建信息数字化平台与患者临床随访管理相结合的随访体系对于提高临床诊治水平和临床医学研究的内涵建设具有十分重要的意义。     

Telemedicine for Hip Preservation Patients: Access,Ability and Preference

BackgroundRecent events have resulted in rapid rises in the use of telemedicine in orthopaedic surgery, despite limited evidence regarding patient preferences or concerns. The purpose of this study is to determine access to and, ability to use telemedicine technology in an adult hip preservation patient population, as well as determine associations with patient characteristics. Additionally, we seek to understand patients’ perceived benefits, risks and preferences of telemedicine.MethodsWe performed a cross-sectional survey administered on patients scheduled to undergo joint preservation surgery by one of three surgeons at a single academic institution. Both preoperative and postoperative established patients were included and called for a telephone administered survey if a date of surgery was scheduled between October 1, 2019 and March 30, 2020 and were 18 years or older. The survey had seven sections with 45 questions relating to demographics, technology access, videoconferencing capability, confidence using technology, telehealth experiences, perceptions.Results101 patients completed the survey (48% response rate, 101/212). Overall, 99% of participants reported using the internet, 94% reporting owning a device capable of videoconferencing, and 86% of patients had participated in a video call in the past year. When asked for their preferred method for a physician visit: 79% ranked in-person as their first choice and 16% ranked a videoconference visit as their first choice. Perceived benefits of telemedicine visits included reduced travel to appointments (97% agree) and reduced cost of attending appointments (69% agree). However, patients were concerned that they would not establish the same patient-physician connection (51% agree) and would not receive the same level of care (38% agree) through telemedicine visits versus in person visits.ConclusionThe majority of hip preservation patients have access to and are capable of using the technology required for telemedicine visits. However, patients still prefer to have in person visits over concerns that they will not establish the same patient-physician connection and will not receive the same level of care. Telemedicine visits in hip preservation patients may be most attractive to return patients with an established doctor-patient relationship, particularly those with concerns for long distances of travel and associated costs.Level of Evidence: III     

隐匿性乳腺癌的诊断和治疗方式分析

目的:探讨隐匿性乳腺癌的术前诊断方法和最佳治疗方式。方法:回顾性分析我院2005年1月-2016年5月收治的26例隐匿性乳腺癌患者的临床资料,包括治疗方法和预后情况。结果:26例女性患者,在患侧腋窝淋巴结清扫的基础上,14例行患侧乳房切除术+术后放疗,5例仅行患侧乳房切除术,4例行患侧乳腺外上象限局部切除术+术后放疗,3例患者仅行患侧乳房象限切除术。23例患者行术后化疗,根据激素受体情况决定内分泌治疗及靶向治疗。乳房切除与未切除患者术后局部无复发率(P=0.005)及总生存率(P=0.006)比较差别均有明显统计学意义。术后放疗组与未放疗组局部无复发率比较差异有明显统计学意义(p=0.02),而总生存率比较差异无明显统计学意义(P=0.11)。结论:隐匿性乳腺癌患者术前需完善乳腺彩超、钼靶及MRI等检查,也可选择乳腺核素显像。在患侧腋窝淋巴结清扫的基础上,患侧全乳切除+局部放疗是更加合适的治疗方式。     

微血管减压术治疗面肌痉挛术后相关并发症的临床分析

目的:总结面肌痉挛患者的术后并发症的发生情况并分析其原因。方法:回顾性分析了1548名在我院行微血管减压术治疗面肌痉挛的患者的临床资料,所有患者接受电话随访或者门诊随访,随访时间均超过2年,总结其临床疗效及术后并发症的发生情况。结果:微血管减压术后痊愈率及明显缓解率分别为92.5%及4.2%。249名(16.09%)患者出现不同的并发症,其中最常见的并发症为面瘫及术后手术区域皮肤感觉障碍,无死亡及重大并发症患者。听力损害发生率为3.5%。其他并发症包括脑脊液漏、后组颅神经损伤、外展神经损伤、颅内出血等。结论:微血管减压术是治疗面肌痉挛的安全有效操作,以手术区域感觉障碍及迟发性面瘫是主要的并发症,持久性的或者严重的并发症比较少见。     

Ultrasound-Guided Radiofrequency Ablation for the Treatment of Primary Hyperparathyroidism: An Efficacy and Safety Study

ObjectiveTo evaluate the efficacy and safety of radiofrequency ablation (RFA) for the treatment of primary hyperparathyroidism (pHPT).MethodsOur study enrolled 25 patients who were treated with RFA for pHPT from September 2015 to January 2020. The serum intact parathyroid hormone (iPTH), calcium, and phosphate levels were tested within 1 week before RFA and at 1 day, 1 month, 3 months, 6 months, and 12 months after ablation. The ablation areas were evaluated using ultrasound at 1, 3, 6, and 12 months after RFA. Postoperative complications, including voice hoarseness, hematoma, postoperative pain, incision infections, hypoparathyroidism, and hypocalcemia, were recorded.ResultsA total of 25 patients with pHPT (mean age, 53.9 ± 10.9 years; 22 women and 3 men) with 29 enlarged parathyroid glands were treated with RFA. Of the 25 patients, 22 were treated in 1 session and 3 were treated in 2 sessions. Serum iPTH and calcium levels decreased significantly on day 1 after RFA (all P < .05). A total of 21 patients had normal levels of serum iPTH and calcium after RFA, with a cure rate of 84%. At the 12-month follow-up, 26 treated parathyroid glands exhibited a volume reduction rate of >70%. There were only a few minor complications, including 4 cases of postoperative pain (in 4 of the 25 patients [16%]) and 1 case of mild postoperative transient hypocalcemia (in 1 of the 25 patients [4%]).ConclusionUltrasound-guided RFA is an effective and safe technique for the treatment of carefully selected patients with pHPT. However, larger sample size and longer follow-up are still needed to further confirm its clinical value.     

A Simple Intervention for Improving the Implementation Rate of a Recommended Osteoporosis Treatment After Hip Fracture

ObjectiveOsteoporosis is often under-treated, and hip fracture is frequently its first manifestation. Hospitalization for a hip fracture is an opportunity to initiate osteoporosis treatment. The aim of this study was to investigate whether a simple intervention improves the implementation rate of a recommended osteoporosis treatment.MethodsOne hundred elderly patients admitted with low-impact hip fracture were given a 10 minute explanation about osteoporosis and its treatment during their postoperative hospital stay. In addition, the patients received an explanatory brochure and a letter to their primary care physician that included an article on fracture rate reduction with osteoporosis treatment. Implementation of therapy was assessed by a telephone survey 3 and 6 months postoperatively. The patients who had not received treatment at 3 months were given a repeated explanation. The historical control group was comprised of 100 hip fracture patients with similar demographic characteristics, who were operated on and discharged with the standard care recommendations for osteoporosis prevention.ResultsAt the 3 month follow-up, the therapy rate in both groups was similar (19%). Fifty-eight percent of the patients in the study group had no recollection of the intervention. However, after a repeated explanation, at the 6 month follow-up, 39% of the intervention group had received drug therapy for fracture prevention (P<.001).ConclusionA simple intervention enlisting the patients' help to involve their primary care physician can increase treatment rates for osteoporosis following a hip fracture. During the immediate postoperative period, the patients and their families have difficulty implementing the recommendations. Therefore, repeated communications are recommended. (Endocr Pract. 2013;19:46-50)     

新标志物BDH1用于肝细胞癌术后生存的预测价值分析

目的:检测肝细胞癌组织中3-羟基丁酸脱氢酶1 (3-Hydroxybutyrate Dehydrogenase 1,BDH1)BDH1的表达情况,探讨其与肝细胞癌患者临床病理特征和术后生存的关系。方法:选取135例肝细胞癌根治性手术患者,整理临床病理及随访资料,调取相应的存档石蜡组织标本切片,采用免疫组化SP方法检测BDH1的表达,对染色结果评分,结合临床病理及随访数据进行统计分析。结果:肝癌细胞中BDH1的阳性表达主要定位于胞浆,阳性表达率为87.4%(118/135),其中低表达占48.1%(65/135),高表达占51.9%(70/135)。BDH1的表达与肝癌细胞癌组织分化级别、肿瘤直径、肿瘤数目、微血管侵犯及TNM分期均显著相关(P0.05)。多因素分析显示BDH1表达、TNM分期、组织分化级别是影响肝癌术后患者预后的独立危险因素(P0.01),BDH1高表达者术后总生存率较低表达者显著升高。结论:BDH1可能作为预测肝癌预后的重要参考指标。     

经胸腔镜与开胸手术治疗胸腺瘤合并重症肌无力的临床疗效比较

目的:观察和比较经胸腔镜与开胸胸腺瘤扩大切除术治疗胸腺瘤伴重症肌无力(MG)患者的临床疗效和安全性。方法:回顾性分析2010年1月至2015年12月在新疆医科大学附属第一医院胸外科接受胸腔镜手术与开胸手术(本研究指胸骨正中劈开胸腺瘤扩大切除术)共120例胸腺瘤伴MG患者的临床资料,比较两组的手术时间、术后并发症、术后WHO病理分型、Masaoka分期、术后MGFA分级、远期随访总缓解率、术中出血量、术后拔管时间、术后住院天数和术后VAS疼痛评分。结果:两组手术时间、术后并发症、术后WHO病理分型、Masaoka分期、术后MGFA分级及远期随访总缓解率比较差异均无统计学意义(P0.05);开胸组肿瘤直径明显大于胸腔镜组,胸腔镜组术中出血量、术后拔管时间、术后住院天数和术后VAS疼痛评分明显短于或低于开胸组,差异均有统计学意义(P0.05)。结论:经胸腔镜与开胸胸腺瘤扩大切除术治疗MG的远期疗效相当,但胸腔镜手术创伤更小,有利于减少术后疼痛并加快患者恢复。     

新型骨水泥椎弓根螺钉在治疗腰椎滑脱合并骨质疏松症的应用研究

目的:探讨评估聚甲基丙烯酸甲酯(polymethvlmethacnrlat, PMMA)增强的具有"渐变孔"结构的侧开孔中空椎弓根螺钉(Fenestrated pedicle screw, FPS)治疗腰椎滑脱症的安全性及疗效。方法:回顾性分析2013年1月～2017年12月收治32例合并有骨质疏松症的腰椎滑脱患者,均应用具有"渐变孔"结构的FPS融合手术治疗,记录手术时长、术中出血量,住院时长;测量椎间隙高度、椎体楔形变指数、滑脱距离、滑脱角、骨盆指数、腰椎前凸角;随访评估Oswestry功能障碍指数问卷表(Oswestry Disability Index Questionnaire, ODI)评分和视觉模拟评分法(Visual Analogue Score, VAS)评分,比较分析术前、术后及末次随访时的差异;结果:术中X线及术后三维CT检查发现3枚渗漏的骨水泥螺钉(2.2%),均为Yeom C型,术后无不适。随访7～61个月(平均34.9个月),滑脱复位良好,后凸畸形和矢状位失衡矫正良好,ODI评分和VAS评分均较术前有显著改善(p0.05)。随访期间,全部病例滑脱无复发,无椎弓根螺钉松动、断裂,无椎间隙塌陷,根据SUK标准融合成功率100%。结论:新型骨水泥螺钉能够提供良好的固定稳定性,并且能够避免骨水泥渗漏发生以及螺钉松动脱出,为骨质疏松脊柱手术提供一种新的选择。     

Thyroid carcinoma in children and adolescents: a retrospective review

ObjectiveTo describe clinical presentation, preoperative study, intervention, histology, surgical complications and follow-up characteristics, and survival in patients with thyroid carcinoma (TC) with less than 18 years at presentation.Material and methodsretrospective analysis of clinical data of all children and adolescents followed in S. João Hospital from January 1, 2000 to March 31, 2010 with histologic diagnosis of TC.ResultsTwenty-three patients were identified, 19 girls, and 4 boys. Median age at presentation was 17.0 years. Annual incidence was 2.3 cases/year. The main presenting symptom was a solitary thyroid nodule (60.8%). Three (13%) patients had risk factors for TC, 2 of the 3 had previous cervical irradiation. The other was a smoker. Total thyroidectomy was performed in 16 (69.6%), and 10 patients underwent a second surgical procedure. Four (17.4%) patients had postoperative complications. Histologic examination revealed differentiated TC in all, papillary thyroid carcinoma (PTC) in 86.9%, follicular carcinoma in the remaining. All patients received thyroxine suppressive therapy and 20 underwent therapeutic radioactive iodine (¹³¹I). During follow-up (7.1 years), 7 out of the 23 patients presented new metastases and needed new treatment. All patients are currently alive.ConclusionsTC is a reality in pediatric population, thyroid routine examination should take part in all clinical examination in children and adolescents.