门诊患者医疗服务感受度影响因素研究

??????? 目的 了解门诊患者对就医服务感受度影响因素,以期提高患者满意度。 方法 现场问卷调查法、专家访谈法。 结果 患者在门诊过程中最为关注的就诊流程、等候时间、就医环境、医德医风四个因素,非常看重医护人员服务规范,服务流程便捷流畅。病情不同患者对等候时间要求不同,对医院熟悉程度与就诊环境感受度不同。结论 在门诊服务中为患者提供便捷流畅、规范化的服务,同时应注重患者的不同服务需求。     

眼科手术等候期患者家属对健康教育需求的调查

目的:了解眼科手术等候期患者家属对健康教育的需求。方法:采用自行设计的调查问卷对100名在患者手术过程中等候的家属进行调查。调查内容包括手术等候中希望获得的相关信息及其需求程度,需要的健康教育方式及每种健康教育的需求程度。结果:1).眼科手术等候中,家属强烈需要的信息有手术效果(76%)、术后饮食指导(60.4%)、手术费用(57.3%)、患者目前病情(54.2%)、术后头位指导(51%)。2).最需要的健康教育方式是与医生护士交谈(66%)。结论:对手术等候期的患者家属应根据需求实施科学有效的健康教育,用恰当的方式及时提供家属想要了解的信息,使他们具有良好的应对能力和心理承受能力,在照顾患者的过程中为患者提供有效的支持系统。     

上海市医院预约诊疗服务实施效果分析

?????? 目的 对上海市医院预约诊疗服务的实施效果进行分析,为今后预约诊疗服务工作的推进提供参考依据。方法 通过现场问卷、专家小组访谈、数据采集等方式,了解预约诊疗服务实施效果。结果 预约诊疗服务的信息系统、服务系统、管理系统和评价系统逐渐完善,并在预约诊疗服务的实施过程中发挥出巨大作用。结论 预约就医模式已经逐步被患者所接受,其能有效减少患者就医中的无效等候时间,缓解目前存在“看病难”、医疗资源分配不合理等问题,但无法从根本上解决医疗资源稀缺、供求关系不均等的问题。     

计算机仿真技术在优化就医序列中的应用研究

积极推进预约诊疗服务、方便群众看病就医、缩短病人无效等候之间,是公立医院改革的重要课题,优化就医序列是解决上述课题的有效方法。通过计算机仿真技术充分挖掘现有医疗资源,可以优化调度资源,提高医院服务能力和质量。在分析了国内外计算机仿真技术在医院管理优化就医序列中的应用,初步研究了存在问题,并提出了相应的发展对策。     

信息化建设在公立医院改革中的作用探讨

“互联网+”时代,信息化建设是推进公立医院改革的重要手段,对于优化服务流程、改善患者体验等方面有重要意义。以徐州市中心医院信息化建设发展为例,指出医院信息化在提高工作效率、减少医疗差错、控制医疗成本、改善就医体验等的重要作用,为医院信息化建设发展提供可行性建议,也为其他兄弟医院的信息化建设提供有益借鉴。     

在住院处深入开展以人为本与和谐共存服务理念的探讨

目的：为构建和谐的医患关系,为病人提供优质服务,结合住院处的实际情况,探讨在医院住院处深入开展以人为本与和谐共存服务理念的重要性和必要性。方法：详细介绍以人为本与和谐共存服务理念,简要概括医院住院处的工作职责及其在医院系统中的作用和地位,将以人为本与和谐共存服务理念与医院住院处的职责相结合,探讨该理念在提升住院处的工作职能、促进与患者的沟通交流、提升医院信誉、维护医院形象中的作用。结果：以人为本与和谐共存服务理念在指导住院处各项工作中确实有一定的引导作用。结论：将以人为本与和谐共存服务理念在提升住院处的工作职能相结合,可以很好地促进医务人员与患者的沟通交流,提升医院信誉,提高医院竞争力。     

急性生理功能和慢性健康状况评分在医院感染目标性监测中的意义

急性生理功能和慢性健康状况评分不仅对评估ICU患者的预后有着重要作用,而且在医院感染目标性监测中起到不可或缺的作用。综述了这方面的最新研究进展,旨在推荐在医院感染目标性监测中用急性生理功能和慢性健康状况评分评估患者病情严重程度,用其调整ICU目标性监测的医院感染发生率,为各家医院比较医院感染发生率提供客观、统一的评价标准。     

医院质量监测系统在医院管理及临床服务中的应用

医院质量监测系统（HQMS）作为医疗服务监管信息网络直报平台,对建立全国性医疗服务质量与效率资料库,提供医院评审评价数据支持,促进医院内部持续改进具有重要作用。文章将医院应用HQMS进行医疗质量管理和持续改进的具体实践以及取得的成效进行了总结,可以为各医院医疗质量管理提供有益参考。     

652例住院患者满意度分析与评价

目的 对住院患者的满意情况进行分析,探讨住院患者满意度的影响因素,为进一步提高医院服务质量提供参考。方法 对652名住院患者进行问卷调查,并对调查结果进行统计学描述、相关分析和多元线性回归分析。结果 住院患者满意度各维度由高到低依次为及时性、服务质量、尊重患者权益、技术水平、服务态度、等候时间、后勤管理;影响住院患者总体满意度的主要因素依次为技术水平、服务质量、服务态度、及时性、等候时间、尊重患者权益、后勤管理。结论：提高技术质量是确保患者满意的核心,改善非技术质量亦是确保患者满意的关键。     

某三甲医院医疗服务质量患者感知要素调查

目的 以医用“SERVQUAL理论为基础,根据医院实际重新设计了”SERVQUAL模型‘（服务质量差距模型“各条目,对与”SERVQUAL模型“ 在医疗服务质量评价中的应用进行探讨。方法 以北京市某医院117名患者及48位医务人员为对象,采用问卷调查的方法,测算患者对医院服务质量的SQ值（患者对于医疗服务的期望程度与实际感受程度之差）及医务人员的服务自我评价。结果 患者对医院服务质量的SQ值呈现了其在对医院医疗服务的感知与期望间有较大的差距,并通过医患之间的数据对比阐明医务人员所提供的服务质量与患者所感受的服务质量间同样存在差异。结论 SERVQUAL模型是一种从患者角度评价服务质量的方法,可以结合患者对于医疗服务的期望和实际感受,科学地了解患者对医疗服务的满意程度,并据此发现医疗服务中的薄弱环节。     

Role for dopamine in malonate-induced damage in vivo in striatum and in vitro in mesencephalic cultures

Defects in mitochondrial energy metabolism have been implicated in the pathology of several neurodegenerative disorders. In addition, the reactive metabolites generated from the metabolism and oxidation of the neurotransmitter dopamine (DA) are thought to contribute to the damage to neurons of the basal ganglia. We have previously demonstrated that infusions of the metabolic inhibitor malonate into the striata of mice or rats produce degeneration of DA nerve terminals. In the present studies, we demonstrate that an intrastriatal infusion of malonate induces a substantial increase in DA efflux in awake, behaving mice as measured by in vivo microdialysis. Furthermore, pretreatment of mice with tetrabenazine (TBZ) or the TBZ analogue Ro 4-1284 (Ro-4), compounds that reversibly inhibit the vesicular storage of DA, attenuates the malonate-induced DA efflux as well as the damage to DA nerve terminals. Consistent with these findings, the damage to both DA and GABA neurons in mesencephalic cultures by malonate exposure was attenuated by pretreatment with TBZ or Ro-4. Treatment with these compounds did not affect the formation of free radicals or the inhibition of oxidative phosphorylation resulting from malonate exposure alone. Our data suggest that DA plays an important role in the neurotoxicity produced by malonate. These findings provide direct evidence that inhibition of succinate dehydrogenase causes an increase in extracellular DA levels and indicate that bioenergetic defects may contribute to the pathogenesis of chronic neurodegenerative diseases through a mechanism involving DA.     

Scurvy in capybaras bred in captivity in Argentine

In order to determine if the absence of vitamin C in the diet of capybaras (Hydrochoerus hydrochaeris) causes scurvy, a group of seven young individuals were fed food pellets without ascorbic acid, while another group of eight individuals received the same food with 1 g of ascorbic acid per animal per day. Animals in the first group developed signs of scurvy-like gingivitis, breaking of the incisors and death of one animal. Clinical signs appeared between 25 and 104 days from the beginning of the trial in all individuals. Growth rates of individuals deprived of vitamin C was considerably less than those observed in the control group. Deficiency of ascorbic acid had a severe effect on reproduction of another population of captive capybaras. We found that the decrease in ascorbic acid content in the diet affected pregnancy, especially during the first stages. The results obtained suggest that it is necessary to supply a suitable quantity of vitamin C in the diet of this species in captivity.     

Changes in lactate dehydrogenase activity in chicken tissues in hyperthyreosis in ontogenesis

The lactate dehydrogenase activity in reactions of lactate oxidation and synthesis was studied in subfractions of the chicken brain, heart and liver at the embryonal, early postembryonal and adult stages of development after thyroxine administration. It has been shown that during embryogenesis thyroxine predominantly enhanced the rate of lactate oxidation in the mitochondrial tissues. A marked increase in the lactate synthesis was found in cytoplasm of the adult chicken tissues. Specificity of enzyme activity alterations was detected in the chicken brain during ontogenesis after thyroxine administration.     

SSTR5 ablation in islet results in alterations in glucose homeostasis in mice

Somatostatin (SST) peptide is a potent inhibitor of insulin secretion and its effect is mediated via somatostatin receptor 5 (SSTR5) in the endocrine pancreas. To investigate the consequences of gene ablation of SSTR5 in the mouse pancreas, we have generated a mouse model in which the SSTR5 gene was specifically knocked down in the pancreatic beta cells (betaSSTR5Kd) using the Cre-lox system. Immunohistochemistry analysis showed that SSTR5 gene expression was absent in beta cells at three months of age. At the time of gene ablation, betaSSTR5Kd mice demonstrated glucose intolerance with lack of insulin response and significantly reduced serum insulin levels. Insulin tolerance test demonstrated a significant increase of insulin clearance in vivo at the same age. In vitro studies demonstrated an absence of response to SST-28 stimulation in the betaSSTR5Kd mouse islet, which was associated with a significantly reduced SST expression level in betaSSTR5Kd mice pancreata. In addition, betaSSTR5Kd mice had significantly reduced serum glucose levels and increased serum insulin levels at 12 months of age. Glucose tolerance test at an older age also indicated a persistently higher insulin level in betaSSTR5Kd mice. Further studies of betaSSTR5Kd mice had revealed elevated serum C-peptide levels at both 3 and 12 months of age, suggesting that these mice are capable of producing and releasing insulin to the periphery. These results support the hypothesis that SSTR5 plays a pivotal role in the regulation of insulin secretion in the mouse pancreas.